TEST – Module I – Ethics, aesthetics and etiquette in the hotel industry
The test contains 15 multiple-choice closed questions and 5 True/False questions. For each correct answer, the course participant receives 1 point. You can get a maximum of 20 points. The test is passed by the participant who receives at least 80% of the correct answers
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The „3E” in the definition of the hotelier stand for:
The document with all moral rules applicable in the given profession is called:
Compliance with courtesy phrases, being polite and smiling to guests, presenting good manners and hotel traditions in hospitality is called:
Shaping and disseminating the principles of professional ethics in the hotel business is one of many tasks that belongs to:
Personal data protection means:
Compensation claims for damage resulting from the loss or damage of items brought to a hotel or similar establishment expire after:
Care for the neat image of the hotelier, cleanliness and nice appearance of the facility are elements of:
An international system for assessing the tourism industry activity in terms of management of water consumption, cleaning services, waste, energy, food and beverages, employee involvement, information for guests, green events, etc., is called:
The entity managing the data and deciding on the ways, scope and purposes of its processing is called:
Situations in which, despite the loss or damage to the items brought in by the guest, the hotelier’s liability will be excluded if damage to the items brought in by the guest is caused by force majeure.
It is forbidden to process personal data that might reveal:
Hotel storage is an additional agreement that guest may have with the hotel.
A set of rules how to dress according to specific occasions and circumstances is called a:
Slow Food Poland is an organization dealing with:
Hotel is always obliged to accept guests’ belongings even if it has no proper conditions for them.
BREEAM certificate is:
When arranging a hotel, you should stick to the guidelines specifying the number and type of furniture and room equipment
When a guest requests to remove their personal data from the system, the hotel should do the following:
A person entering the room always says „good morning” first.
The Green Engage internet platform that helps hotels to reduce their negative effect on the environment has been introduced by: