Test – Module III – „Communication with the client”
The test consists of 16 single-choice closed questions and 4 True/False questions. For each correct answer, the course participant receives 1 point. You can get a maximum of 20 points. The test is passed by the participant who receives at least 80% of the correct answers.
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Feedback in a communication process is:
Natural means of communication are:
In the exchange of information between the sender and the recipient, through a channel is:
The tasks modifying the activities of the staff in the hotel are:
The ability to construct correct and adequate statements in a given situation and the proper application of grammatical rules is:
The group of hotel employees called influencers is:
Maintenance workers, buyers, drivers in a hotel are called as:
Verbal social communication is passing the information through:
Paralinguistic sounds are:
Emotive communication function means:
Active listening is a key skill in interpersonal contacts.
People with temperaments that easily make contact with others, with reality, are oriented towards feelings, are called:
Opened self-expression, taking into account the needs and feelings of others, the distinction between own rights and the rights of others. Ability to express messages from the position of “I” is:
The ability to empathize, identify with others, feel what other feel is:
Communicative skill is the ability to use language adapted to the recipient and to the circumstances around the communication process.
Online communication channels include:
Chatbot is :
The main advantage of the oral communication channel is the ability to get an immediate response.
Motivational communication function means:
Not making premature judgments (avoiding labelling) is a prerequisite for good communication.