Test – Module III – „Communication with the client”

Feedback in a communication process is:

Natural means of communication are:

In the exchange of information between the sender and the recipient, through a channel is:

The tasks modifying the activities of the staff in the hotel are:

The ability to construct correct and adequate statements in a given situation and the proper application of grammatical rules is:

The group of hotel employees called influencers is:

Maintenance workers, buyers, drivers in a hotel are called as:

Verbal social communication is passing the information through:

Paralinguistic sounds are:

Emotive communication function means:

Active listening is a key skill in interpersonal contacts. 

People with temperaments that easily make contact with others, with reality, are oriented towards feelings, are called:

Opened self-expression, taking into account the needs and feelings of others, the distinction between own rights and the rights of others. Ability to express messages from the position of “I” is:

The ability to empathize, identify with others, feel what other feel is:

Communicative skill is the ability to use language adapted to the recipient and to the circumstances around the communication process.

Online communication channels include:

Chatbot is :

The main advantage of the oral communication channel is the ability to get an immediate response. 

Motivational communication function means:

Not making premature judgments (avoiding labelling) is a prerequisite for good communication.