World-class waiter

Created by Piotr

Last updated 2025-01-30

Beginner

Polski

Overview
Curriculum
Instructors
Reviews

Funded by the EU. The views and opinions expressed are solely those of the author(s) and do not necessarily reflect the views and opinions of the European Union or the Foundation for the Development of the Education System. Neither the European Union nor the Foundation for the Development of the Education System are responsible for them.

Project no. 2023-1-PL01-KA210-VET-000164613, titled ” Waiter at an international level – innovation in vocational training in the HORECA industry” implemented by the Union of Meat Industry Producers and Employers in partnership with OLYMPUS EDUCATION SERVICES with the support of the European Union, under the Erasmus+ program, Key Action 2: Small-scale Partnerships in Vocational Education and Training.

“World-Class Waiter” is a modern, interactive vocational course designed for individuals seeking to enhance their qualifications in professional guest service. The course program is tailored to train future leaders in the hospitality industry who aim to deliver services at the highest international standards.

The course is intended for vocational school students, individuals starting their careers in the HoReCa industry, and anyone looking to refine their waiter skills and elevate the quality of guest service to a world-class level.

Join the course and gain the qualifications that will open the door to a career in the finest restaurants and hotels worldwide!

The videos are recorded in 16:9 ratio.

If after clicking full screen mode, the video does not fit on the screen, change the screen resolution to one with a 16:9 ratio. Below is a list of sample resolutions:

1024×600 (16:9)
1280×720 (16:9)
1366×768 (16:9)
1600×900 (16:9)
2048×1152 (16:9)
2560×1440 (16:9)

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (CC BY-NC-SA 4.0).

https://creativecommons.org/licenses/by-nc-sa/4.0/deed.en

Course Content

Expand All

Entrance Test – World-class waiter 1 Quiz

Expand

Lesson Content

World-class waiter – TEST TO CHECK PARTICIPANTS’ KNOWLEDGE BEFORE STARTING THE COURSE

Modułe I – Introduction to the Profession 4 Topics

Expand

Lesson Content

0% Complete 0/4 Steps

Module I – Introduction to the profession – Introduction

Module I – Introduction to the profession – Description of professional qualifications

Module I – Introduction to the profession – The Waiter Profession

Module I – Introduction to the profession – First impression

Module II – Presentation of tableware 5 Topics

Expand

Lesson Content

0% Complete 0/5 Steps

Module II – Presentation of Tableware – Introduction

Module II – Presentation of Tableware – Tableware

Module II – Presentation of tableware – Cutlery

Module II – Presentation of tableware – Glassware

Module II – Presentation of Tableware – Additional tableware and dinning equipment

Module III – Preparation of the Dining Room and Equipment 3 Topics

Expand

Lesson Content

0% Complete 0/3 Steps

Module III – Preparation of the Dining Room and Equipment – Introduction

Module III – Preparation of the Dining Room and Equipment – Waiter’s Work

Module III – Preparation of the Dining Room and Equipment – Table Setting

Module IV – Techniques for Carrying Trays and Dishes 4 Topics

Expand

Lesson Content

0% Complete 0/4 Steps

Module IV – Techniques for Carrying Trays and Dishes – Introduction

Module IV – Techniques for Carrying Trays and Dishes – Tray Carrying Techniques

Module IV – Techniques for Carrying Trays and Dishes – Plate Carrying Techniques

Module IV – Techniques for Carrying Trays and Dishes – Waiter’s Work Techniques

Module V – Guest Service Strategies 5 Topics

Expand

Lesson Content

0% Complete 0/5 Steps

Module V – Guest Service Strategies – Introduction

Module V – Guest Service Strategies – Guest service strategies

Module V – Guest Service Strategies – Difficult Guests in a Restaurant

Module V – Guest Service Strategies – Serving Special Guest Groups

Module V – Guest Service Strategies – Complaints and Claims

Module VI – Guest Service Styles 8 Topics

Expand

Lesson Content

0% Complete 0/8 Steps

Module VI – Guest Service Styles – Introduction

Module VI – Guest Service Styles – Guest Service

Module VI – Guest Service Styles – German Service

Module VI – Guest Service Styles – French Service

Module VI – Guest Service Styles – English Service

Module VI – Guest Service Styles – Russian Service

Module VI – Guest Service Styles – Buffet Service

Module VI – Guest Service Styles – Types of Waiter Service

Module VII – Professional customer service 6 Topics

Expand

Lesson Content

0% Complete 0/6 Steps

Module VII – Professional customer service – Introduction

Module VII – Professional customer service – Professional Guest Service

Module VII – Professional customer service – Service

Module VII – Professional customer service – Order of Serving Dishes

Module VII – Professional customer service – Bill and Farewell

Module VII – Professional customer service – Robots

Module VIII – Preparing and Serving Non-Alcoholic Beverages 6 Topics

Expand

Lesson Content

0% Complete 0/6 Steps

Module VIII – Preparing and Serving Non-Alcoholic Beverages – Introduction

Module VIII – Preparing and Serving Non-Alcoholic Beverages – Non-Alkoholic Beverages

Module VIII – Preparing and Serving Non-Alcoholic Beverages – Coffee

Module VIII – Preparing and Serving Non-Alcoholic Beverages – Tea

Module VIII – Preparing and Serving Non-Alcoholic Beverages – Cocoa and Chocolate

Module VIII – Preparing and Serving Non-Alcoholic Beverages – Cold Beverages

Module IX – Preparing and Serving Alcoholic Beverages 8 Topics

Expand

Lesson Content

0% Complete 0/8 Steps

Module IX – Preparing and Serving Alcoholic Beverages – History of Alcoholic Beverages

Module IX – Preparing and Serving Alcoholic Beverages – The Influence of Blood Alcohol Content on Human Behavior

Module IX – Preparing and Serving Alcoholic Beverages – Classification of Alcoholic Beverages

Module IX – Preparing and Serving Alcoholic Beverages – Beer

Module IX – Preparing and Serving Alcoholic Beverages – Wine

Module IX – Preparing and Serving Alcoholic Beverages – Various Alcoholic Beverages

Module IX – Preparing and Serving Alcoholic Beverages – Serving Wine and Beer

Module IX – Preparing and Serving Alcoholic Beverages – Serving Vodka and Cocktails

FINAL TEST – World-class waiter 1 Quiz

Expand

Lesson Content

FINAL TEST – World-class waiter – TEST

QUESTIONNAIRE ON THE FUNCTIONALITY AND IMPLEMENTATION OF THE COURSE ON THE E-LEARNING PLATFORM

About the Instructors

Piotr

Reviews

There are no reviews yet. Be the first to review.