Savoir vivre in the hotel industry – final test

Savoir-vivre is:

A sense of beauty that includes a tasteful image of someone or something (e.g. an interior) is:

Can the hotel collect and process personal data?

Is there a procedure / policy for making a phone call in the hotel?

Lunch and brunch are:

The English term for the most elegant outfit is:

CSR is:

Interpersonal communication is:

Verbal communication is:

Negotiations are:

The negotiation strategy assuming the maximization of both sides’ benefits is:

Influenced ethically is:

Is it acceptable to negotiate in places like SPA/Restaurant?

Demand and supply are concepts that:

The concept of the marketing mix, called the 4Ps, includes four elements:

“Call to action” is an offer / marketing slogan encouraging to:

In the promotion of the hotel offer, you can use:

Can the crisis be managed?

The name of the hotel guest check-in process in English is:

The phrase “bed time hour” means: