Savoir vivre in the hotel industry – final test
The test contains 20 single-choice closed questions. For each correct answer, the course participant receives 1 point. You can get a maximum of 20 points. The test is passed by the participant who receives at least 80% of the correct answers.
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Please complete the final survey to receive your certificate.
A sense of beauty that includes a tasteful image of someone or something (e.g. an interior) is:
Can the hotel collect and process personal data?
Is there a procedure / policy for making a phone call in the hotel?
Lunch and brunch are:
The English term for the most elegant outfit is:
Interpersonal communication is:
Verbal communication is:
The negotiation strategy assuming the maximization of both sides’ benefits is:
Influenced ethically is:
Is it acceptable to negotiate in places like SPA/Restaurant?
Demand and supply are concepts that:
The concept of the marketing mix, called the 4Ps, includes four elements:
“Call to action” is an offer / marketing slogan encouraging to:
In the promotion of the hotel offer, you can use:
Can the crisis be managed?
The name of the hotel guest check-in process in English is:
The phrase “bed time hour” means: